Average Reviews:
(More customer reviews)I received this set of knives for Christmas 2006 and the larger knife came defective. And since they advertise a "limited lifetime warranty" I figured I go straight to the manufacturer for a replacement. Bad idea. I contacted them in early January 2007 and no one got back to me. Then in early February I contacted them again. When I called they told me to email them describing the issue. I did and after a couple weeks and a lot of frustration I called back. This time I was told to send an email. Oh, what a surprise. I explained that I already sent an email and I was told that they were going through some changes and I was assured that someone would respond to my email this time. So I sent yet another email describing the problem. But unlike the previous emails, this one received a response. The email asked that I submit their return authorization form, which I completed and faxed back. Over two months later and I'm still wondering when this knife will be replaced.
So what good is a "warranty" if you can't get in touch with the company so they can honor their warranty?
Click Here to see more reviews about: Furi Rachael Ray Gusto-Grip 3-Piece Knife Set
Bamboo gift box containing 1 x 7" Rachael Ray 'Gusto Grip' East/West knife and 1 x 5" Rachael Ray 'Gusto Grip' East/West knife. A cross between a cooks knife and a vegetable chopper the Furi Rachael Ray 'Gusto Grip' East/West knives have very thin blades with an exceptionally sharp cutting edge that slices through vegetables and meats with more ease then the thicker cooks knife. The scalloped edges reduce friction to make slicing easier.
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